Returns & Exchanges

RETURNS & EXCHANGES

We hope you love your Beans piece ! If for any reason it’s not quite right, we are here to help.

 

ELIGIBILITY FOR RETURNS

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

  • unworn
  • unwashed
  • in perfect condition
  • with all original tags attached

 

NON-RETURNABLE ITEMS

The following items cannot be returned:

* Pre-order items (made to order)
* Custom or altered items
* Sale items

As pre-order pieces are produced especially for you, they are considered final sale.

 

RETURN AUTHORIZATION REQUIRED

Before sending anything back, you must contact us through our Contact page to request return authorization.

Unauthorized returns may not be accepted.

Once approved, we will provide you with the return address and instructions.

 

RETURN SHIPPING COSTS

Return shipping costs are the responsibility of the customer.

We do not provide prepaid return labels at this time.

Original shipping costs are non-refundable.

 

REFUNDS

Once your return is received and inspected, you will receive a confirmation email.

If approved, your refund will be issued to the original payment method.

 

EXCHANGES (SIZE ONLY)

Exchanges are possible only for the same item in a different size, depending on availability.

If you wish to exchange for a different product, please request a return and place a new order.

The customer is responsible for the cost of sending the item back to us.
We cover the shipping cost of sending the new size to you.

 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos, and we will assist you promptly.

 

LOST OR STOLEN PACKAGES

Once an order is marked as delivered by the carrier, Beans is not responsible for lost or stolen packages.

If an issue occurs, we recommend contacting the carrier directly. However, you may also reach out to us and we will do our best to assist.

 

ALTERATIONS

We offer alteration services to help you achieve the perfect fit.
Please refer to our dedicated Alterations page for more information.